Contact Us


Floor 10,Tower C,136 Binjiang Dong Road Chengdu,Sichuan, China


0086-28-86678148 ext 6609



What material are your CIEMs made of?

Medical grade hypoallergenic hard acrylic imported from Germany....check details

What is the fit policy?

Thirty days from the date of shipping. If during this time you experience discomfort due to a poor fit, we will remake or adjust your CIEMs at no extra cost. (Shipping costs are your burden) We w...check details

What is the process to get the impressions/molds?

1. To be sure that the concha portion of the impressions should be full because that is where the beautiful faceplates can show;    2. To get the canal portions beyond the second bend in t...check details

Do you offer custom artwork? Which format do you require?

At this point in time, we offer simplistic artwork. If you would like artwork on your CIEM faceplate, we accept high quality JPG, PNG or PSD files....check details

Do you provide the option for recessed sockets?

We only use non-recessed sockets for now....check details

How do I send Heir product for service?

If you find that you need to send any Heir Produact for service etc, please contact us for shipping instructions....check details

Disclaimer for Transportation

Please kindly note that Heir Audio is not responsible for the delay of delivery of ear impressions, repaired earphone and finished orders by third-party post or express methods which are not under our...check details